Paradigm Solicitors LLP was established in 2011 and regulated by The Solicitors Regulation Authority (SRA).
We are a niche practise with two offices based in East London and Soho.
We provide services to clients across United Kingdom. We have a wealth of knowledge and professional experience to protect our clients’ interests.
We aim is to deliver practical solutions for our client’s objectives and ensure all their legal disputes are resolved promptly.
At Paradigm Solicitors LLP, we know your time is valuable. Whether you prefer to communicate via telephone, email, letter or face-to-face, we will do our best to meet your needs.We have a reliable diverse legal team who are always committed to provide clients with high-quality legal services and expertise.
Our dedicated legal team deliver excellent service regardless of your nationality, gender, age, disability, race or ethnicity at an affordable cost. We understand the importance of providing a professional, efficient and courteous service to all our clients.
We are committed to providing a high quality legal service to all our clients. If something goes wrong, we need you to tell us about it. This will also help us to maintain and improve standards as well as seeking to resolve your problems.You are receiving this document because you have made a complaint. We have set out below how we intend to deal with it.
What will happen next?
1. Confirmation that we have received and understood your complaint
We will send you a letter to let you know whether we have sufficient information to deal with your complaint. If so, we will start to investigate your complaint as explained in paragraph 2 below. If not, the letter will ask you to provide further information and when we have received these we will start to investigate your complaint as explained in paragraph 2 below.
2. Investigation of your complaint
We will endeavour to investigate your complaint fully within 10 – 15 working days of receiving the letter mentioned in paragraph or receiving the further information required. If we cannot complete the investigation within that time, we will let you know why and tell you when we expect to be able to complete it. When we have completed the investigation, we will send you a detailed reply and invite you to a meeting to discuss the complaint.
3. Meeting to discuss your complaint
The purpose of the meeting is to try to resolve your complaint. We will offer you this meeting within around 10 working days of sending the letter referred to in paragraph 2. If the date, time or place of the meeting suggested is not convenient for you, we will rearrange this by agreement with you. If you do not want a meeting or if it is not possible to arrange one (for example because of distance involved), we will offer to discuss the case with you on the telephone.
4. After the meeting or telephone discussion
Within 3 working days of the meeting or telephone discussion, we will write to you to confirm what was said, our suggestion for resolving the matter and any solution that we have agreed with you.
At this stage, if you are still not satisfied, you can write to us again. Please do this within one month of our letter following the meeting or telephone discussion. We will then arrange to review our decision and will write to you to let you know the result of the review within around 10 working days of receiving your request for a review.
6. Independent Review
If you are not satisfied with the review letter, please write to us again within one month of receiving this. With your consent, we will endeavour to arrange for an experienced solicitor from another firm with which we have no connection to review your complaint and provide a written opinion. Alternatively we may approach a recognised dispute resolution body to undertake this review. We will be responsible for the cost of this. We will let you know how long this process will take. We will let you know in writing the result of the review within 5 days working days of the end of the review. This letter will confirm our final position on your complaint and explain our reasons.
7. Complaint unresolved
If you are still not satisfied, you can refer your complaint to the Legal Ombudsman address below;
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Solicitors Regulation Authority cases where firms or solicitor have breached the SRA Principles
199 Wharfside Street
DX 720293 BIRMINGHAM 47
0370 606 2555
Telephone lines will be available0 8.00 on Thursday
We very much hope that the above procedure will be successful in resolving your complaint. We will endeavour to deal with this as quickly and as thoroughly as possible and invite you to assist us fully with this. We value all our clients and we have a strong commitment to quality and service and dealing with any complaints we receive is very much part of that process. Please therefore feel free to contact us at any time whilst the complaints procedure is being carried out if you have any questions.
Solicitors Regulation Authority
199 Wharfside Street
DX 720293 BIRMINGHAM 47
0370 606 2555
Telephone lines will be available 08.00 on Thursday
If your complaint matter is subject to ongoing court case, we will only respond after the outcome of the Court decision. This is not to prejudice all parties position whilst the matter is still pending the Court determination.
professional caring and skilled services from our specialist and experienced legal team;
with the direct number and e-mail address of your legal representative dealing with your case;
reach your legal representative directly without delay;
who speaks to you plain language and keeps you informed at all stages of your case;
of the costs transparently and at the outset – no hidden costs.
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