About Us | Paradigm Solicitors LLP | London

Who We Are

A niche London practice built around your interests.

Paradigm Solicitors LLP was established in 2011 and is regulated by The Solicitors Regulation Authority (SRA). We are a niche practice with two offices based in Soho, London and North London.

We provide services to clients across the United Kingdom. We have a wealth of knowledge and professional experience to protect our clients’ interests.

Our aim is to deliver practical solutions for our clients’ objectives and to ensure all their legal disputes are resolved promptly.

At Paradigm Solicitors LLP, we know your time is valuable. Whether you prefer to communicate via telephone, email, letter or face-to-face, we will do our best to meet your needs.

Our dedicated legal team delivers excellent service regardless of your nationality, gender, age, disability, race or ethnicity, at an affordable cost.

The ornate stone and red-brick facade of a traditional London office building

13+

Years serving
London

Why Choose Us

Five promises we make to every client

Specialist, caring service

You will receive professional, caring and skilled services from our specialist and experienced legal team.

Direct contact details

You will be provided with the direct number and e-mail address of your legal representative dealing with your case.

Reach us without delay

You will be able to reach your legal representative directly, without delay.

Plain-language updates

You will have a legal representative who speaks to you in plain language and keeps you informed at all stages of your case.

Transparent costs

You will be informed of the costs transparently and at the outset — no hidden costs.

Our commitment to you

We understand the importance of providing a professional, efficient and courteous service to all our clients.

Accredited · Regulated

Standards you can rely on

The Law Society

Accredited member firm

SRA Regulated

Nos. 566518 · 8006306

ICO Registered

Data protection compliant

If Something Goes Wrong

Complaints Handling Procedure

We are committed to providing a high-quality legal service to all our clients. If something goes wrong, we need you to tell us about it — it helps us resolve your concern and improve our standards. Here is how we will deal with a complaint.

Confirming we have received your complaint

We will send you a letter to confirm whether we have sufficient information to deal with your complaint. If so, we begin our investigation (step 2). If not, we will ask for the further information we need before starting.

Investigating your complaint

We will endeavour to investigate fully within 10–15 working days of receiving the confirmation letter or any further information required. If we cannot complete it in that time, we will explain why and tell you when we expect to finish. We will then send a detailed reply and invite you to a meeting.

Meeting to discuss your complaint

The purpose of the meeting is to try to resolve your complaint. We will offer it within around 10 working days of the letter in step 2, and rearrange if the date, time or place is not convenient. If you would prefer not to meet, we will offer to discuss the matter by telephone.

After the meeting or discussion

Within 3 working days of the meeting or telephone discussion, we will write to confirm what was said, our suggestion for resolving the matter, and any solution we have agreed with you.

Review

If you are still not satisfied, you can write to us again within one month of our letter. We will review our decision and write to let you know the result within around 10 working days of receiving your request.

Independent review

If you are not satisfied with the review, please write again within one month. With your consent, we will arrange for an experienced solicitor from another, unconnected firm — or a recognised dispute resolution body — to review your complaint and give a written opinion, at our cost. We will confirm the result within 5 working days of the review ending.

If your complaint remains unresolved

The Legal Ombudsman can help if we are unable to resolve your complaint ourselves. They will look at it independently, and it will not affect how we handle your case. You must usually contact them within six months of our final response, and no more than six years from the act or omission (or three years from when you should reasonably have known there was cause for complaint).

Legal Ombudsman

www.legalombudsman.org.uk 0300 555 0333 (9:00–17:00) enquiries@legalombudsman.org.uk PO Box 6806, Wolverhampton, WV1 9WJ

Unhappy with our behaviour?

The Solicitors Regulation Authority can help if you are concerned about our behaviour — for example dishonesty, mishandling your money, or unfair treatment because of your age, a disability or another characteristic. Visit www.sra.org.uk to raise your concerns.

Our Journey of Client Dedication and Legal Expertise